He reached out owo support but received no assistance and was frustrated with the situation. The complaint was resolved when the player confirmed that he had received his funds back. We marked the complaint as ‘resolved’ in our układ and appreciated the player’s cooperation.
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Despite submitting the necessary documents multiple times, the casino kept claiming that something państwa missing. The Complaints Team extended the response time for the player but ultimately had to reject the complaint due owo a lack of communication from the player. The player from Bosnia and Herzegovina had been waiting for a withdrawal for less than two weeks. The Complaints Team acknowledged the delay and advised her to wait for the processing period, which could take up to 14 days.
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His withdrawal requests had been repeatedly cancelled due to various reasons, despite having provided all necessary proofs. He also had issues with his account login and had changed his login email as per the casino’s instructions. The casino had alleged the presence of duplicate accounts as the reason for cancelling his withdrawal attempts. However, the issue had been successfully resolved and the player had received his cash out.
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The player from Sweden has requested a withdrawal prior owo submitting this complaint. The player from Australia had requested a withdrawal less than two weeks prior to submitting the complaint. The player reported that the casino had refused to accept his documents and cancelled his withdrawal.